Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Investors have plowed billions of dollars into AI startups that promise to help answer annoying customer service calls for businesses big and small. PolyAI has just raised a new round on a $750 ...

It does work I don’t want my team wasting time on, and it does it without fatigue, context switching or the need to sleep.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to ...

Traditional supply chain systems have promised end-to-end visibility and self-service analytics for years, but the experience ...

Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...

It began, as an engineer’s attempt to fix a nagging problem often does, with irritation. Each night, automated test pipelines ran across an expanding surface area of the Aembit Workload IAM Platform, ...

Taylor Morrison leads U.S. homebuilders in trust for 11 years, posting a record Net Trust Quotient of 115.7 in 2026.