Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

It does work I don’t want my team wasting time on, and it does it without fatigue, context switching or the need to sleep.

The Maine Attorney General’s Office says they continue to receive calls in the new year from Superior Plus Propane customers.

Traditional supply chain systems have promised end-to-end visibility and self-service analytics for years, but the experience ...

It began, as an engineer’s attempt to fix a nagging problem often does, with irritation. Each night, automated test pipelines ran across an expanding surface area of the Aembit Workload IAM Platform, ...

Wondering whether to transfer your bar tab to your table? A service pro explains why closing out at the bar is usually the better move for smoother service, clearer tipping, and a more seamless dining ...

Taylor Morrison leads U.S. homebuilders in trust for 11 years, posting a record Net Trust Quotient of 115.7 in 2026.

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

Canceling unused subscriptions is one of the easiest ways to save, and chances are you have got a few of them. A recent ...

Why are customers leaving, and what can we do about it? If you’re watching customers slip away despite your best efforts, you’re not alone. In subscription-based businesses — think streaming services, ...

Agentic commerce is really a two-front war, and it's important to have distinct strategies for the agents you control and the ...