A systematic surveying process will help you better understand customer perceptions of your contact center’s performance. The five basic steps in performing customer surveys are: project planning; ...

Opinions expressed by Entrepreneur contributors are their own. Let’s not sugar-coat it: It’s looking pretty darn ugly out there. I’m no economist, so I’m not about to predict the markets or the ...

In today's highly competitive marketplace, business owners are continuously forced to act quickly in order to increase profits, create effective customer acquisition programs, and reduce customer ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. To learn that your company, division or department has ...

Founder at TrendCandy: TrendCandy creates original survey research on trending topics that clients share as marketing, content and PR. There’s a widening trust gap in the world of B2B marketing.

Opinions expressed by Entrepreneur contributors are their own. One way you can determine which types of content you should focus on is through customer surveys. Follow these five steps to conduct ...